Author Archives: Scott Vander Beek

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Support in All the Right Places: support.space

One critical application used by both SalesPage staff and SalesPage clients is support.space, which is primarily used to move an issue from identification through resolution. We always use support.space when we test one of our core solutions, but we also invite our clients to use the site’s issue tracking features to report any problems encountered in their custom solutions.

Go Looking for Trouble: An Introduction to Troubleshooting Sessions

Sometimes, to get to the root of an issue with your SalesPage application you need to dig to the source. Log files provide that ground-level communication between the application and the database. SalesPage generates system log files automatically; you can set the level of detail recorded in those logs as needed.

Help! There’s a Problem—Now What?

Issues come in different flavors; perhaps a user encountered an error page that offers a terrifying glimpse into the SQL language. Perhaps the issue is more subtle and the application appears to behave in unexpected ways. Regardless of the type of issue, SalesPage staff members use a proven process to resolve it, and we encourage our clients to do the same.